Careers & Opportunities

POSITION SUMMARY:
The FAMstore Assistant Manager aids in the day-to-day operation of the FAMstore with a focus on its online component. This full-time position will report directly to the FAMstore Manager.  FAM’s goal is to deliver a positive customer experience that will exceed expectations. The candidate is expected to familiarize themselves with the products offered and be able to speak intelligently about and answer questions regarding those products.  The optimal candidate for this position is: punctual, outgoing, motivated, reliable, demonstrates initiative with strong interpersonal skills. This role includes weekend and occasional evening shifts.

DUTIES & RESPONSIBILITIES:

• Assists in the management and operation of the FAMstore
• Manages and facilitates online orders via the FAMstore website
• Manages FAMstore social media accounts and creates marketing content as needed
• Provides a positive customer experience that exceeds expectations
• Assists with FAM events, activities and festivals
• Conduct annual inventory counts and monthly cycle counts; keep museum store well stocked paying special attention to special events, exhibitions and holidays.
• Assists with product inventory audits
• Assists with office administration duties, daily opening and closing duties and physical inventory management
• Maintains an organized and clean environment within the store
• Assists in the training of new store clerks and assists with monthly work schedules.
• Engages all customers in a culturally sensitive manner, in particular to Native community members and elders
• Ensures guest safety, including evacuation in case of emergency
• Makes FAMstore product recommendations and shares knowledge of featured artists and artisans with customers
• Operates cash register, process sales, count and balance drawer
• Performs point-of-sale transactions at FAMstore
• Relays accurate information to visitors about FAM exhibitions, events and amenities

ADDITIONAL RESPONSIBILITIES:

• Attends relevant staff trainings and meetings to share updates, concerns and opportunities for continuous improvement
• Some weekend and holiday shifts are required
• Reports to each shift in a punctual manner with a positive attitude wearing clean and appropriate attire
• Work with FAM staff to cover lobby area for lunches and emergencies
• Other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior knowledge of First American art preferred
• Strong connection to First American community preferred
• Ability to anticipate customer service concerns and address them appropriately
• Ability to multi-task
• Proficient in Microsoft Office Suite (especially Word and Outlook); become proficient with Shopify software
• Basic math skills
• Communicative, proactive and solution-focused
• Enthusiastic about the museum’s mission and in serving our diverse audiences
• Excellent written and verbal communication
• High School Diploma or GED required; higher learning degree preferred with emphasis in First American art, First American culture or hospitality a plus
• Patient and flexible with a focus on positive visitor experience
• Positive team attitude
• Punctual (this position requires weekend hours)

WORK EXPERIENCE:

• Minimum one year retail experience required
• Prior online sales experience preferred
• Prior experience working with a gallery, museum or cultural attraction preferred
• Prior experience using a point-of-sale (POS) or cash register system; can accurately balance a cash drawer

SUPERVISION:

The FAMstore Assistant Manager reports to the FAMstore Manager or other personnel as directed by the Deputy Director or Director/CEO.

GUIDELINES:

The FAMstore Assistant Manager is to adhere to the policies and ethics of FAM at all times. He or she wears the museum lobby attire per policy and asks for assistance on any matters or answers to any questions not covered by this job description.

SERVICE:

Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

QUALITY MANAGEMENT:

Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

ETHICS:

Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

JUDGEMENT:

Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.

PLANNING/ORGANIZING:

Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

PHYSICAL REQUIREMENTS:

Dexterity enough to use a keyboard and telephone; occasional lifting, carrying, pushing, and pulling up to 50 pounds; may be subject to extended periods of walking, standing, sitting, reaching, balancing, bending, kneeling, handling, feeling, climbing, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks.  The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.