Host/Hostess – Thirty Nine Enterprises, LLC | Apply by April 28, 2025
POSITION SUMMARY
Thirty Nine Enterprises, LLC is a subsidiary of First Americans Museum with the goal of driving First American Museum’s mission within food and beverage. The Host/Hostess plays a key role in the operations of the Thirty Nine Restaurant. The Host is responsible for greeting and seating visitors to the restaurant in a welcoming and professional manner. The host is the first employee a guest interacts with, the host shows exceptional customer service and interpersonal skills. Apart from initial interaction with guests, the host also provides clean menus, sits guests in the appropriate area for needs of the restaurant and servers, maintain a clean working environment, and assists with side duties as needed.
DUTIES AND RESPONSIBILITIES
- Greets guests promptly and kindly.
- Makes guests feel comfortable and welcomed.
- Communicate wait times and reservation status clearly to guests.
- Seat guests efficiently with complete knowledge of restaurant and section layout.
- Escort guests to their assigned tables, presenting menus and informing them of their server.
- Provide menus and the name of the server to guests when escorting them to tables. Ensure tables have proper cleanliness standards and presentation before seating
- Provide accurate wait times for seating if necessary. Effectively manage the flow of guests.
- Answer incoming phone calls in a courteous manner, providing information about the restaurant, taking reservations, or directing calls as needed.
- Keeps host area clean, organized and presentable.
- Has familiarity with menu and answers questions or makes recommendations.
- Collaborates with restaurant servers and kitchen/bar staff.
- Monitor dining room flow and table turnover to ensure efficient seating and a positive guest experience.
- Manage complaints or problems with a positive attitude alongside management.
- Assists servers as needed.
- Other job duties as needed.
QUALIFICATIONS
- High school diploma or GED equivalent.
- Previous experience in the restaurant industry is preferred
- Ability to provide exceptional customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy
- Ability to work well in a team setting
- Flexibility to work evenings, weekends, and holidays as required
SUPERVISION:
The Host reports to the Front of the House Manager.
GUIDELINES:
The Host is to adhere to the policies and ethics of Thirty Nine Enterprises, LLC at all times and ask for assistance on any matters or answers to any questions not covered by this job description.
SERVICE:
The Host provides services to provide high quality customer interactions and efficient service at Thirty Nine Restaurant. Responds promptly to needs of the restaurant. Meets commitments.
QUALITY MANAGEMENT:
Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
ETHICS:
Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
JUDGEMENT:
Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
PLANNING/ORGANIZING:
Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.
We Are Thirty Nine Enterprises, LLC
One Place, Many Nations
In one place, visitors experience the collective histories of 39 distinctive First American Nations in Oklahoma today. First Americans Museum shares the cultural diversity, history, and contributions of the First Americans.
Thirty Nine Enterprises Land and Peoples Acknowledgement
Thirty Nine Enterprises, LLC honors the ancestors who lived here before it was Oklahoma.
We honor the indigenous people who inhabited these lands before the United States was established. They include the Apache, Caddo, Tonkawa, and Wichita. We also honor those tribes who have a historical relationship to this region, including the Comanche, Kiowa, Osage and Quapaw. We acknowledge the Muscogee (Creek) and Seminole who were once assigned the land upon which FAM resides.
Today, 39 distinct tribal nations reside in Oklahoma. We are as diverse culturally and linguistically as the nations on the European continent.
We are not in Oklahoma by choice. Many of our peoples were forcibly removed and relocated from the far reaches of the contiguous United States. After nearly 200 years, our histories and cultural lifeways are now interwoven into this landscape.
The Choctaw people call this land Okla Homma. Okla Homma means “red people”, the place we now call home.
Our National Story
Only a few tribal Nations were indigenous to what is now the State of Oklahoma. All others were removed from homelands across the contiguous U.S. to Indian Territory. In 1907 Oklahoma became the 46th state to enter the union. The state’s name comes from two Choctaw words “Okla” and “Homma” meaning Red People.
Our Mission
To serve as a dynamic center promoting awareness and educating the broader public about the unique cultures, diversity, history, contributions, and resilience of the First American Nations in Oklahoma today.
Our Core Values
RESPECT
Acknowledge and celebrate the worth of all peoples.
RECIPROCITY
Promotes the mutual exchange of knowledge, ideas, and perspectives.
RELATIONSHIPS
Strengthen connections with our local, regional, and global communities.
RESPONSIBILITY
Educate the broader public and foster truth-telling.
PHYSICAL REQUIREMENTS:
Dexterity enough to use a keyboard and telephone; occasional lifting, carrying, pushing, and pulling up to 50 pounds; may be subject to extended periods of walking, standing, sitting, reaching, balancing, bending, kneeling, handling, feeling, climbing, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have complete knowledge of P.O.S. and manual systems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER:
Thirty Nine Enterprises, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.