Front of House Manager – Thirty Nine Enterprises, LLC | Apply by April 8, 2025
POSITION SUMMARY
Thirty Nine Enterprises, LLC is a subsidiary of First Americans Museum with the goal of driving First American Museum’s mission within food and beverage services. Thirty Nine Enterprises, LLC is hiring an Front of House Manager to play a key role in the operations of Thirty Nine Restaurant and catering services. The Front of House Manager is responsible for creating and maintaining an environment of hospitality and excellence with the front-of-house staff of Thirty Nine Restaurant. The Front of House Manager proactively seeks out and resolves guest concerns or issues and uses such opportunities as development/coaching tools for hourly staff. The Front of House Manager ensures the focus of hourly staff is consistent with our standards and enhances customer satisfaction.
DUTIES AND RESPONSIBILITIES
- Ensures high standards of guest experience and satisfaction.
- Addresses and resolves guest concerns or needs.
- Provides thorough orientation and training for all FOH personnel and new hires.
- Handles FOH employee issues such as tardiness, cell phone, attitude, performance, etc.
- Manages the performance of all assigned FOH staff members.
- Effectively communicates the company’s standards, expectations, and changes in daily pre-shift meetings.
- Establishes a solid working relationship with the BOH/kitchen staff to ensure unity between the back and front of house teams.
- Executes and enforces company policies and procedures.
- Maintain alcohol and supply ordering, and other administrative support to maintain food and beverage cost controls and inventory.
- Utilizes and accurately maintains all company established forms, binders & checklists.
- Maintains organized storage to ensure accurate inventory and clean environment.
- Communicates facility maintenance repairs or makes necessary repair calls when applicable
- Provides a safe working environment for team members by maintaining the facility and ensuring equipment is in proper working condition.
- Maintains clean environment through daily inspections and updating duties.
- Other job duties and responsibilities as assigned.
QUALIFICATIONS
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Hospitality or business degree preferred
- Minimum of 2 years of high volume restaurant management experience
- 3-4 years of food and beverage experience
- Bar management experience/knowledge are preferred
- Mindset that puts guests and employees as high priority
- Exceptional team building skills
- Exceptional customer service skills
- Must have desire for continual personal growth and endeavoring to be the best
- Must be consistent and professional and have respectful manner. Thrive in high volume situations and communicate well with Guests, FOH and BOH staff
- Must be able to work in a high-volume, fast-paced setting, prioritizing work assignments and managing multiple projects at one time
- ABLE Bartending License Required
SUPERVISION:
The Front of House Manager reports to the General Manager.
GUIDELINES:
The Front of House Manager is to adhere to the policies and ethics of Thirty Nine Enterprises, LLC at all times. Employee asks for assistance on any matters or answers to any questions not covered by this job description.
SERVICE:
The Front of House Manager provides services to ensure the quality, efficiency, and order of Thirty Nine Enterprises food and beverage services while delivering superior customer service.
QUALITY MANAGEMENT:
Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
ETHICS:
Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
JUDGEMENT:
Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in the decision-making process. Makes timely decisions.
PLANNING/ORGANIZING:
Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.
We Are Thirty Nine Enterprises, LLC
One Place, Many Nations
In one place, visitors experience the collective histories of 39 distinctive First American Nations in Oklahoma today. First Americans Museum shares the cultural diversity, history, and contributions of the First Americans.
Thirty Nine Enterprises Land and Peoples Acknowledgement
Thirty Nine Enterprises, LLC honors the ancestors who lived here before it was Oklahoma.
We honor the indigenous people who inhabited these lands before the United States was established. They include the Apache, Caddo, Tonkawa, and Wichita. We also honor those tribes who have a historical relationship to this region, including the Comanche, Kiowa, Osage and Quapaw. We acknowledge the Muscogee (Creek) and Seminole who were once assigned the land upon which FAM resides.
Today, 39 distinct tribal nations reside in Oklahoma. We are as diverse culturally and linguistically as the nations on the European continent.
We are not in Oklahoma by choice. Many of our peoples were forcibly removed and relocated from the far reaches of the contiguous United States. After nearly 200 years, our histories and cultural lifeways are now interwoven into this landscape.
The Choctaw people call this land Okla Homma. Okla Homma means “red people”, the place we now call home.
Our National Story
Only a few tribal Nations were indigenous to what is now the State of Oklahoma. All others were removed from homelands across the contiguous U.S. to Indian Territory. In 1907 Oklahoma became the 46th state to enter the union. The state’s name comes from two Choctaw words “Okla” and “Homma” meaning Red People.
Our Mission
To serve as a dynamic center promoting awareness and educating the broader public about the unique cultures, diversity, history, contributions, and resilience of the First American Nations in Oklahoma today.
Our Core Values
RESPECT
Acknowledge and celebrate the worth of all peoples.
RECIPROCITY
Promotes the mutual exchange of knowledge, ideas, and perspectives.
RELATIONSHIPS
Strengthen connections with our local, regional, and global communities.
RESPONSIBILITY
Educate the broader public and foster truth-telling.
PHYSICAL REQUIREMENTS:
Capable of handling large pots and pans, stacks of plates, and dish racks, lifting, pushing, and pulling up to 50 pounds; may be subject to extended periods of walking, standing, sitting, reaching, balancing, bending, kneeling, handling, feeling, climbing, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks. Will be exposed to heat, cold and sharp tools in the kitchen. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER:
Thirty Nine Enterprises, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.